ff111 Privacy Policy — How We Protect Your Personal Data
At ff111, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, and how it is kept secure at all times.
Introduction
This Privacy Policy describes how ff111 ("the Platform", "we", "us", "our") collects, uses, stores, shares and protects personal information provided by users ("you", "the Player") when you access or use the ff111 platform at https://ff111.bio. It applies to all interactions with ff111, including account registration, deposits, withdrawals, gameplay, customer support communications, and any promotional participation.
By registering an account or using any part of the ff111 platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Privacy Policy, you must not use ff111. This Privacy Policy is incorporated by reference into the ff111 Terms and Conditions.
Scope: This policy applies to all players registered on ff111, regardless of whether you access the platform from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar or anywhere else in Bangladesh.
Information We Collect
ff111 collects personal information in the following categories. We collect only what is necessary for the purpose stated and do not collect data beyond what is operationally required:
| Data Category | Purpose |
|---|---|
| Registration data (name, date of birth, phone number, email address) | Account creation, identity verification, age verification (21+), and account security. |
| Payment data (mobile wallet number for bKash, Nagad, Rocket, Upay) | Processing deposits and withdrawals in BDT, fraud detection, and regulatory compliance. |
| Transaction records (deposit amounts, withdrawal amounts, dates, game history) | Account management, dispute resolution, bonus eligibility, and fraud prevention. |
| Device and technical data (IP address, device type, browser type, OS version) | Platform security, fraud detection, session management, and platform optimisation for mobile devices. |
| Support communications (messages, tickets, chat logs) | Customer support, complaint resolution, and service improvement. |
We do not collect sensitive personal data such as national identity card numbers, passport numbers, or biometric data as part of standard registration. If additional verification is required for KYC purposes, we will request only what is strictly necessary and explain clearly why it is needed.
How We Use Your Information
ff111 uses your personal data for specific, legitimate purposes only. We do not use your data for purposes incompatible with those stated below:
- To create, manage and secure your ff111 account, including processing your registration, verifying your identity, and maintaining account integrity throughout your time on the platform.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer channels in BDT, and to maintain accurate financial records of all transactions.
- To detect, prevent and investigate fraud, money laundering, collusion, bonus abuse, account sharing and any other prohibited conduct as defined in our Terms and Conditions.
- To provide customer support — including responding to account queries, payment issues, game disputes, bonus questions and responsible gaming requests.
- To send you service communications, including transaction confirmations, security alerts, and material policy updates. We do not send unsolicited marketing emails unless you have opted in to receive them.
- To comply with applicable legal obligations, including anti-money laundering (AML) requirements, fraud reporting obligations, and any lawful request from a competent authority.
No Marketing Without Consent: ff111 does not sell your personal data to advertisers or marketing companies. Promotional communications from ff111 relate only to your own account activity and offers you have explicitly opted in to receive. You may opt out of promotional communications at any time by contacting support.
Our Privacy Commitments
All data transmitted between your device and ff111 is protected by SSL encryption at all times.
Your personal data is never sold, rented or traded to third parties for advertising or profiling purposes.
Access to your personal data is restricted to authorised ff111 personnel who need it to perform their role. Access is logged and reviewed.
We collect only what is necessary for a specific purpose. We do not collect data speculatively or build unnecessary player profiles.
You may request correction of any inaccurate personal data held about you by contacting ff111 support at any time.
For any privacy concern, email [email protected]. We respond to all privacy enquiries within a reasonable timeframe.
Sharing Your Information
ff111 does not sell or rent your personal data. We share your data with third parties only in the following strictly limited circumstances:
- Payment processors (bKash, Nagad, Rocket, Upay and banking partners): to process BDT transactions on your behalf. These partners receive only the data strictly necessary to execute and verify a transaction.
- Identity verification and KYC partners: to verify your age and identity in compliance with our 21+ policy and anti-fraud obligations. KYC partners operate under strict data security standards.
- Fraud prevention and security service providers: to identify and block suspicious account activity, protect the platform from abuse, and maintain the integrity of the gaming environment.
- Regulatory authorities and law enforcement agencies: where disclosure is required by applicable law, a court order, or a lawful direction from a competent authority. ff111 will disclose only what is legally required.
All third parties that receive your personal data from ff111 are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which it was shared. ff111 does not permit third-party partners to use player data for their own marketing, profiling, or any purpose unrelated to the provision of services to ff111.
Cookies and Tracking Technologies
ff111 uses cookies and similar technologies to operate the platform, maintain your session, remember your preferences, and keep the platform secure. The following types of cookies are used:
- Essential session cookies: required for the platform to function. These include your login session token, security tokens, and language preference settings. These cannot be disabled without breaking platform functionality.
- Analytics cookies: used to understand how players use the platform — which pages are visited, how long sessions last, and where errors occur. This data is used in aggregate to improve platform performance and does not identify individual players by name.
- Security cookies: used to detect and prevent fraudulent logins, bot activity, and suspicious access patterns. These cookies are a component of ff111's fraud detection systems and cannot be opted out of.
You may manage cookie preferences through your mobile browser settings. Disabling essential cookies will prevent you from logging in or using core platform features. ff111 does not use cookies to serve third-party advertising.
Data Security
ff111 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, role-based access controls for internal staff, session expiry and OTP verification for sensitive account actions, and regular security reviews.
While ff111 takes every reasonable precaution to secure your data, no digital system can be guaranteed completely impervious to all possible threats. In the event of a data breach that poses a material risk to your rights, ff111 will notify affected players and take immediate remediation steps. We recommend that players use strong, unique passwords for their ff111 accounts and enable any available two-factor authentication options.
Your Responsibility: You are responsible for keeping your login credentials confidential. Do not share your password, OTP codes or phone number associated with your ff111 account with any other person. If you believe your account has been compromised, contact ff111 support immediately at [email protected].
Data Retention
ff111 retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with the following principles:
- Account and transaction records are retained for a minimum period required by applicable financial regulations and anti-money laundering laws. This period is typically five (5) years from the date of the last transaction or account closure, whichever is later.
- Support communications and KYC documents are retained for the period necessary to resolve any open disputes or regulatory queries, and thereafter deleted or anonymised.
- If you request account closure and there are no outstanding disputes or regulatory holds, ff111 will delete or anonymise your personal data within a reasonable timeframe after satisfying all legal retention obligations.
Your Privacy Rights
As a player on ff111, you have the following rights in relation to your personal data. To exercise any of these rights, contact ff111 support at [email protected] with the subject line "Privacy Request":
- Right of access: you may request a copy of the personal data that ff111 holds about you.
- Right to rectification: you may request correction of any inaccurate or incomplete personal data.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ff111's legal retention obligations.
- Right to restrict processing: you may request that ff111 restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
ff111 will respond to all privacy rights requests within a reasonable timeframe. In certain cases, ff111 may be unable to fulfil a request in full due to overriding legal obligations, and will explain any such limitation clearly. There is no charge for submitting a privacy rights request.
Third-Party Services and Links
The ff111 platform integrates with third-party payment services including bKash, Nagad, Rocket and Upay for the purposes of processing BDT transactions. These services operate under their own independent privacy policies and terms of service. ff111 is not responsible for the data practices of these third-party providers once data is transmitted to their systems pursuant to a transaction you have initiated.
Game content on ff111 is provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt and Microgaming. These studios may collect anonymised technical session data (such as game round IDs and RTP logs) for the purpose of game integrity verification. This data does not include your personal identity and is not linked back to your ff111 account profile by the studio.
Children's Privacy and Age Policy
ff111 is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. Registration by persons under 21 is prohibited under our Terms and Conditions. If ff111 discovers or is notified that personal data has been collected from a person under 21, we will immediately close the associated account, delete the collected data, and return any deposited funds minus bonuses used, in accordance with our Terms.
If You Suspect Underage Use: If you believe that a person under the age of 21 has registered an account on ff111, please contact us immediately at [email protected]. We take underage gambling prevention seriously and will investigate any such report promptly.
Changes to This Privacy Policy
ff111 reserves the right to update this Privacy Policy at any time. When we make material changes — changes that significantly affect how your data is collected, used or shared — we will notify registered players via email or an in-platform notice prior to the changes taking effect where reasonably practicable. The updated Privacy Policy will be published on this page with a revised "Last updated" date.
Your continued use of ff111 after the effective date of any revision to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically. If you have any questions about a specific change, contact [email protected] before continuing to use the platform.
Contact Us About Privacy
If you have any questions, concerns or requests relating to this Privacy Policy or the way ff111 handles your personal data, please contact our support team. We are committed to addressing all privacy enquiries fairly and promptly.
Email: [email protected]
Your Data Is Safe — Now Enjoy the Platform
ff111 is Bangladesh's trusted gaming destination. Live casino, cricket betting, slots and more — all with instant bKash and Nagad payments.